Shipping & Insurance FAQs

Every order is carefully packaged, fully insured and tracked from dispatch to delivery. Here is everything you need to know about receiving your order.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to follow your parcel.

All orders are shipped with Australia Post unless you are advised otherwise.

What if my order is delayed?

We are here to help throughout the delivery process. If your parcel is delayed beyond the expected timeframe, please contact us. We will lodge an enquiry with Australia Post and follow it up on your behalf, so you won’t need to chase the carrier yourself.

What if my order arrives damaged?

Every opal is packaged with great care, and we have never had a piece damaged in transit. However, if the unexpected happens, please email iona@ionaopal.com within 24 hours of delivery.

Please keep the item and all original packaging, and provide clear photographs of:

• The damaged item

• The internal packaging

• The outside of the parcel

• Any visible damage to the shipping box or satchel

• The shipping label

We are unable to assess a transit-damage claim if the packaging has been discarded or if we are contacted more than 24 hours after delivery.

Once we receive the photographs and relevant details, we will provide our returns procedure and work with you to resolve the matter promptly.

Is my order insured?

Yes. Every order is sent fully insured for its complete purchase value and includes tracking.

Handling time

Orders are generally processed and ready for dispatch within 1–2 business days.

Delivery estimates begin from the date of dispatch and are not guaranteed. Delays may occur during peak periods, severe weather, customs processing or other circumstances outside our control.

Australian Orders

All Australian orders are sent by Australia Post Express, with tracking, insurance and Signature on Delivery.

• Free Express Delivery with no minimum spend

• Estimated delivery: 2–5 business days

• PO Boxes accepted

• Tracking provided

• Insured for the full purchase value

• Signature required on delivery

Delivery may take a little longer during December, other peak periods and for some remote or regional locations.

International Orders

We ship internationally to available destinations using Australia Post, with tracking, insurance and Signature on Delivery.

International Standard

• Flat rate: A$35 per order - FREE for orders over A$500

• Estimated delivery: 7–14 business days

International Express

• Available to selected destinations

• The applicable rate is displayed at checkout

• Estimated delivery: 5–9 business days

All international orders include:

• Tracking

• Insurance for the full purchase value

• Signature on delivery

• Delivery to PO Boxes where supported by the destination country

International delivery times are estimates and may be affected by customs processing, local postal services, severe weather, December and other peak periods.

Ordering from the United States?

The United States Government has introduced additional tariffs on most goods imported from Australia. These tariffs apply separately from the Australia–United States Free Trade Agreement, meaning Australian origin does not necessarily exempt an order from import charges.

Any applicable US tariffs, duties and customs clearance fees are calculated automatically at checkout using the product’s customs classification, Australian country of origin, order value and current US import requirements.

These are government and customs-related import charges. They are not fees set by Iona Opal Australia, and we do not retain them as part of the product sale.

Applicable charges are collected in advance at checkout and remitted through our shipping provider. This allows you to see the import cost before completing your purchase and helps prevent unexpected tariff charges when your parcel arrives.

As international tariff rules can change without notice, the amount displayed at checkout reflects the calculation applicable to your order at that time.

Ordering from the United Kingdom?

Applicable UK customs duties and associated fees are calculated and collected at checkout, allowing you to see these costs before completing your purchase.

UK VAT is not collected by Iona Opal Australia at checkout and may be payable by the recipient when the parcel arrives. Any VAT assessed on import is determined by UK customs authorities and remains the recipient’s responsibility.

Customs, Duties and Taxes for Other Countries

Import tariffs, duties, taxes and customs clearance fees vary by destination and may be payable when your parcel enters the destination country.

Unless a charge is specifically displayed and collected at checkout, it is not included in your order total and remains the responsibility of the recipient.

These charges are determined by local governments, customs authorities and carriers. Iona Opal Australia cannot predict, estimate or cover them.

We accurately declare the contents, value, customs classification and Australian country of origin of every international shipment and provide all required customs documentation. If you are unsure what charges may apply, we recommend checking with your local customs authority before ordering.